Reference

Terms and Conditions That Govern Your Account

These terms set the rules for every account on mnpowerball — from how you fund your wallet using PayPal, Venmo, or Play+ to how we handle disputes and access in eligible states.

Covers all account activityPayPal, Venmo, Play+ payment rules includedState eligibility requirements applySubject to change with member noticeContact support for any questions
mnpowerball Terms and Conditions That Govern Your Account
TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you want to flag a concern about how a term applies to your account, our support team handles terms-related questions directly — not through a generic inbox. Reach us through any of the three channels below, and reference your account ID when you write in so we can pull up your history.

Live Chat Start a chat session from your account dashboard. Share your account ID and the specific clause you have a question about for the fastest response.
Email Support Send a written query to our support address listed inside your account settings. Email is the right channel for formal terms dispute records.
Account Help Center Browse our self-serve help articles under Account and Legal in your member portal. Many clause questions are answered there without needing to wait.
ACCOUNT INTEGRITY

How We Apply and Enforce These Terms

Enforcing these terms fairly matters as much as writing them clearly. Below are the four areas where we put the most operational attention — account security, data handling, payment conduct, and how you can request a review of any decision made under these terms.

Account Security Standards

We require identity verification before any withdrawal is processed. Your account is tied to one verified identity; sharing credentials with another person violates these terms and may result in account suspension.

Data Handling and Retention

We retain account and transaction data for as long as your account is active and for the period required by applicable state law afterward. You may request a summary of your stored data by contacting support.

Payment Conduct Rules

Funding your wallet through PayPal, Venmo, or Play+ must reflect genuine personal use. Chargebacks initiated without first contacting us are treated as a breach of these terms and may freeze your balance pending review.

Requesting a Terms Review

If you believe a term was applied incorrectly to your account — for example, a suspended session or a held withdrawal — contact us via live chat or email with your account ID and we will review within our stated…

Common Questions About Your Member Agreement

These are the questions our support team fields most often about the terms. Each answer reflects how we actually apply the rules — not just what they say in the abstract.

No. Access depends on whether online wagering is lawful in your state. We only permit account activity in eligible states, and we note this clearly during account setup.

Verified balances are returned to your linked payment method — PayPal, Venmo, or Play+ — following identity confirmation. The process follows our withdrawal verification steps before funds are released.

We send email notice before any material change takes effect. Continuing to use your account after that date counts as acceptance. Disagree? Close your account before the effective date.

Contact support by live chat or email with your account ID and the specific action you want reviewed. We log every dispute and respond within our posted support window.

Yes, but each payment provider's own terms also apply. A chargeback filed through PayPal or Venmo without contacting us first is treated as a breach and may freeze your balance.

We retain your data while your account is active and for the period required by state law after closure. Request a summary of your stored data anytime by messaging our support team.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.