Reference

What Governs Your Account and How We Apply It

Our legal framework covers how your account is created, how your data is handled, and what rights you hold as a member.

State-dependent accessData handling policyAccount rightsContact your wayUS-based policy scope
mnpowerball What Governs Your Account and How We Apply It
HOW WE HANDLE YOUR DATA

Account Security and Your Privacy Rights

We apply layered security practices to every member account — not just at login. Here is a plain summary of what we do, how long we keep records, and what you can request us to change or delete.

Data Retention We retain your account data for the period required under applicable US law. After that window closes, inactive records are deleted on a scheduled cycle, not on request alone.
Cookie Use Session cookies keep your account logged in across your mobile browser and desktop. Analytics cookies are non-identifying; you can opt out via the cookie preference panel in your account settings.
Account Security Login is protected by a one-time passcode sent to your registered phone number. If you access your account from a new device, identity confirmation is required before any wallet action.
Your Right to Request Changes You can request a copy of your account data, correct inaccurate records, or ask us to close your account by submitting a written request through live chat or our support email.
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

Policy questions deserve a direct answer, not a form letter. Our support team handles account-level legal inquiries through three channels below. For data requests or account closure under applicable state law, email is the most reliable path — you will receive a written response you can keep on file.

Team online

Live Chat

Start a live chat session from your account dashboard. Responses to policy and account questions are handled by our member support team, not a bot.

Email Support

Send policy or data-request questions to our support address found in your account settings. Written replies are tracked and available in your message history.

Account Help Center

The Help Center in your account panel includes policy documents, your transaction history, and a form to request data access or account changes under US privacy rights.

What Our Members Ask About Legal Terms

These are the questions we actually receive from members about how our policies work — on data, state access, account rights, and payment compliance. Short, direct answers below.

No. Access depends on state law. We operate only where a state framework permits it, and your account is valid only while you are physically present in an eligible state.

Yes. Submit a written data-access request through live chat or our support email. We will compile your account records and deliver them to your registered email address within the period required by applicable law.

Holds occur when settlement confirmation from PayPal or Venmo has not yet cleared on our end. Your account wallet only reflects fully settled funds. Check your transaction history for current status.

Open a live chat session or email our support team with a closure request. We will confirm your identity, process the closure, and retain only the records we are legally required to keep.

We will contact you at your registered email address before any service restriction takes effect. Account balances held in your wallet will remain accessible for withdrawal during the notification period.

Yes. Play+ transactions are subject to the same state-level compliance requirements as PayPal and Venmo. Funds loaded to a Play+ card are governed by both our account terms and the card issuer's terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.